Privacy Policy

Privacy Policy

Dreams Travel & Tours ("we," "us," or "our") respects your privacy and is committed to protecting the information you provide when using our website and car rental services.

1. Information We Collect

When you use our website or contact us, we may collect information such as:

  • Name and contact information
  • Email address and phone number
  • Travel and rental details
  • Pickup and return information
  • Reservation information
  • Payment or billing information when required to process a booking
  • Information you voluntarily provide through forms, calls, or other communications

We only request information that is reasonably necessary to provide our services, respond to inquiries, process reservations, and improve your experience.

2. How We Use Your Information

We may use collected information to:

  • Process and manage reservations
  • Provide customer service and booking assistance
  • Respond to questions and requests
  • Communicate important reservation or service information
  • Improve our website and services
  • Prevent fraud, misuse, or unauthorized activity
  • Meet applicable legal and regulatory requirements

3. Car Rental and Third-Party Providers

Dreams Travel & Tours may work with third-party travel suppliers, rental providers, booking platforms, payment processors, and other service providers to facilitate reservations.

When necessary to complete a requested service, relevant information may be shared with the applicable provider. Those providers may have their own privacy policies and terms governing how they handle information.

4. Payment Information

Payments may be processed through third-party payment providers. We may not directly store complete payment card information on our website when payment processing is handled by an external payment provider.

Customers should review the privacy and security practices of the applicable payment provider before submitting payment information.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain website functionality, understand website usage, improve performance, and provide a better user experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Analytics and Advertising

We may use analytics, advertising, and measurement technologies provided by third-party services to understand website traffic, measure advertising performance, and improve our services.

These services may collect information such as browser type, device information, approximate location, pages visited, and interactions with our website, subject to their respective privacy policies.

7. Information Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

8. Information Retention

We retain personal information only for as long as reasonably necessary to provide requested services, maintain business records, resolve disputes, comply with legal obligations, and enforce applicable agreements.

9. Children's Privacy

Our website and services are not intended for children under the age required by applicable law to provide personal information independently. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

10. Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, or information about how your data is used.
Requests can be submitted using the contact information provided below.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, security, or policies of websites operated by third parties.
We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated version will be posted on this page with a revised "Last Updated" date.